Shipping
Same-day shipping by 5:00 PM Eastern
Orders placed by 5:00 PM Eastern on a business day ship the same day. Orders placed after 5:00 PM, on weekends or on holidays ship the next business day.
Free and flat-rate shipping
- Free standard shipping on orders of $150 or more within the United States and its territories.
- Orders under $150 ship for a flat $9.99.
Carriers and expedited options
Standard orders ship UPS Ground from our warehouse in Riviera Beach, Florida. Expedited options, such as Next Day Air, are available at checkout for an additional fee and are not included in flat-rate or free shipping.
Tracking and where we ship
When your order ships, you will receive a confirmation email with tracking. We currently ship only within the United States and its territories.
Lost, delayed or damaged in transit
If tracking shows "delivered" but you cannot find the package, please check with neighbors or building staff and allow 24 hours. If it is still missing, contact us within 7 days of the delivery scan and we will help with a carrier claim.
If your order arrives damaged, keep all packaging and contact us within 7 days with photos of the outer box, packing materials and product labels, including lot numbers. We will arrange a replacement or refund as appropriate.
Returns and Exchanges
Many of our products are sterile and single use, so returns follow the guidelines below.
Return window
Most eligible items may be returned within 30 days of delivery.
Eligibility
- Unopened, unused and in the original packaging, with all seals and tamper-evident features intact.
- Clean, undamaged and resalable, with no writing, stickers or labels on retail boxes.
- Accompanied by a Return Merchandise Authorization (RMA) issued by our team.
Items that cannot be returned
- Any sterile product with a broken seal or opened packaging, such as cartridges.
- Any used product.
- Pigments, liquids and creams that have been opened.
- Custom, special-order, clearance or final-sale items.
- Gift cards.
Please do not ship used cartridges back to us. Follow your local rules for sharps disposal.
Starting a return
Email us at sales@xactbodyart.com with your order number, the items and the reason for the return. Include clear photos if the packaging is damaged or you believe a product is defective. We will reply with RMA instructions and the return address. Returns sent without an RMA may be refused.
Return shipping costs
If the return is due to our error (wrong item, labeling or lot issue) or a verified manufacturing defect, we will provide a prepaid label. For other returns, including a change of mind, the customer pays return shipping.
Restocking fee
We may apply a restocking fee of up to 10% on discretionary returns to cover inspection and handling of sterile goods. No fee applies when the return is due to our error or a verified defect.
Refunds
Refunds go to the original payment method within 3 to 5 business days after we receive and inspect the return. Original shipping charges are not refundable unless the return is due to our error. Store credit or an exchange is available on request.
Defects and quality concerns
Contact us within 30 days of delivery with photos or video, the lot number and the quantity affected. We may ask for samples. Once verified, we will replace or refund the affected units. For sterile goods, the packaging must remain intact unless the defect is visible without opening it.
Wrong item received
Tell us within 7 days of delivery. We will correct the error quickly and send a prepaid label if a return is needed.
Exchanges
When inventory allows, we can exchange unopened items like for like. Otherwise, please return the item through the RMA process and place a new order.
Refused or undeliverable packages
Packages refused at delivery or returned as undeliverable are refunded, less original shipping and any carrier return fees, once received and inspected, unless the refusal was due to visible transit damage.
Educator and wholesale accounts
Educator, academy and wholesale accounts may have separate return terms under their agreement. Please contact your account manager.
Contact
Email: sales@xactbodyart.com
Phone: (888) 960-4904
Hours: Monday to Friday, 9:00 AM to 5:30 PM Eastern
Last updated: October 4, 2026